Written consumer complaint

NOTICE ON HOW TO SUBMIT A WRITTEN CONSUMER COMPLAINT

Pursuant to Art. 10, paragraphs 1 - 3 of the Consumer Protection Act (Official Gazette 41/14),

We inform consumers that they can submit a written complaint expressing their dissatisfaction with the purchased product or the service provided in our store or send it by post to the address:

ALMAS HM d.o.o.
Drenovačka street 7
10000 Zagreb, Croatia

or send via e-mail to: almas@almas.hr

Pursuant to Art. 10, paragraph 5 of the Consumer Protection Act (Official Gazette 41/14), we will respond to your written complaint with a written response no later than 15 days from the date of receipt of your complaint.

In the written complaint, please write your first and last name, and the address for delivery of the answer.

For telephone inquiries, comments, suggestions and objections, we are also at your service on the free info phone number 00385 1 2093 745